1. Go to www.bookishandspice.com.au

2. Click the silhouette button to go to the login screen:

3. Enter your email and password. 
If you haven't logged in before you will have to create an account.

Make sure to use the SAME EMAIL that you signed up for your subscriptions with so that they link to your account.

4. Once you have logged in, you can access your subscription by clicking 'Manage Subscriptions':

5. You should see something like this:

How do I update my shipping address?

How do I update my payment method?

If you have active unfulfilled orders (you have already paid but it has not been shipped yet) please email admin@bookishandspice.com.au to change your address for these.

When you change your shipping address on the website portal, it only updates your address for any future orders. It will not change the address for purchases already made so we have to change these manually.

To change your address for future subscriptions, please follow the instructions below:

How to access your book box subscription

1. Once you have logged into your account and navigated to 'Your subscriptions', click 'Edit Subscription' for the Subscription you want to update:

This should take you to a page that looks something like this:

2. Scroll down, and under the billing schedule you should see the following:

Click the 'Edit' button circled above to edit your shipping address for future boxes.

3. You can also edit your contact email (which we use to send subscription updates) by clicking the 'Edit' button next to contact:

YOUR ADDRESS FOR UNFULFILLED ORDERS WILL NOT CHANGE!

If you have active order that you have paid for but it has not shipped yet YOU MUST EMAIL US at admin@bookishandspice.com.au for us to manually update your address on that order. You CANNOT change the address for outstanding orders yourself.

If you have active unfulfilled orders (you have already paid but it has not been shipped yet) please email admin@bookishandspice.com.au to change your address for these.

When you change your shipping address on the website portal, it only updates your address for any future orders. It will not change the address for purchases already made so we have to change these manually.

How to access your book box subscription

1. Once you have logged into the portal, you will see your order history under the heading 'Orders':

2. Click on the order you want to check, it should say unfulfilled:

3. Check that the address under 'Shipping Address' is correct:

4. If the address is wrong, email us at admin@bookishandspice.com.au and we will update it.

PLEASE NOTE: You CANNOT change the address yourself. Our current system does not have this feature. 

We CANNOT change your address for an order that has already left our warehouse.

Payment methods must be updated for each subscription INDIVIDUALLY. Meaning if you have a Dark and Fantasy subscription, both will need to be updated. If you are unsure, please email admin@bookishandspice.com.au so we can assist you.

How to access your book box subscription

1. Once you have logged into your account and navigated to 'Your subscriptions', click 'Edit Subscription'. 

This should take you to a page that looks something like this:

2. Scroll to the bottom of the page and click the 'Edit' button next to 'Payment method'

You will receive this message on your screen:

3. Check your email attached to your subscription (it may go to your junk folder) and click 'Update payment information'

You may need to login to your account first but this button should take you to the following page:

4. Select your new payment type and input your new details. Scrolling down, you can also update your billing address:

5. Once you've input your new details, click 'Update card' and you should get the following confirmation:

6. We recommend returning to the 'Subscription' page and checking your payment details have updated. If you are unsure, please email us at admin@bookishandspice.com.au 

How to access your book box subscription

1. Once you have logged into your account and navigated to 'Your subscriptions', click 'Edit Subscription' for the one you want to skip. 

This should take you to a page that looks something like this:

If you have more than one subscription, please make sure you are editing the correct one.

2. Find the payment you want to skip under 'Billing Schedule', and on the right hand side you will see the option to 'skip payment':

3. Click 'Skip payment' and '(scheduled)' will update to say 'Skipped':

If you change your mind, you can unskip the payment before the scheduled time by clicking 'Unskip payment'. You will typically be able to do this anytime before 2pm AEST on the 1st of the relevant month.

You are able to skip 3 out of the 6 months in the 12 month cycle from when you sign up. If you skip more than 3 total or consecutively at any point, your subscription will be cancelled. For more details, check the skip policies for your subscription:

• Fantasy Romance Subscription
• Dark Romance Subscription
• Contemporary Romance Subscription

If your book has arrived damaged please read through the Returns & Replacements Policy to see if you are eligible for a replacement.

The shipping of all US orders will be held until we have the facilities to fulfil tariff obligations.

Read More Here

We have been experiencing delays with tracking numbers updating so please allow two weeks for it to update before getting in contact with us.

If your package is deemed lost in transit, we will arrange a replacement to be sent to you.

If you have put the wrong address on your order, you will be required to pay the postage costs for reshipment.

If your package is being returned to sender, please put an enquiry in with your post provider. If correct guidelines have been followed by the postal service and we are unable to make a claim, you may be required to pay the postage for reshipment of your items.

If you need any further assistance please email us at admin@bookishandspice.com.au

Both of our subscription boxes are bi-monthly, which means you will receive one box every two months.

Fantasy Romance Months

• January
• March 
• May
• July 
• September 
• November

Dark Romance Months

• February
• April
• June
• August
• October
• December

Contemporary Romance Months

• January
• March 
• May
• July 
• September 
• November

Dark Romance Subscription - 1st of the subscription month. 

For example, you will be charged on 1 February for the February box.

Fantasy Romance Subscription - 1st of the subscription month. 

For example, you will be charged on 1 March for the March box.

Contemporary Romance Subscription - 1st of the subscription month. 

For example, you will be charged on 1 March for the March box.

You can skip up to 3 boxes within 12 months (3 out of 6 per year) without losing your subscription spot.

If you skip more than 3 consecutive boxes, your subscription will be cancelled to make room for other members.

Our goal is for you to love every delivery from us! If you ever decide to cancel, we want the process to be as simple and transparent as possible.

1. Non-Refundable Subscriptions: All subscription box payments are non-refundable, except in cases of major shipping delays or if specific criteria apply. Once the subscription has been delivered, refunds will no longer be offered under any circumstance.
2. Cancelling Your Subscription: You can cancel your subscription at any time, and you’ll still receive any boxes you’ve already paid for. Please ensure to skip any subscription boxes you do not wish to receive before your next renewal. Refunded renewals will result in the cancellation of your subscription.
3. Refunds for Renewals: Once your subscription box has been renewed, you have a 3-business-day window to request a refund. After this 3-day period, no refunds will be issued for that renewal, regardless of the reason.
4. Multiple Active Subscriptions: If you have more than one active subscription, we are happy to offer a credit towards your remaining active subscriptions if you request a refund within the 3-business-day window.
5. No Other Active Subscriptions: If you have no other active subscriptions, please ensure you submit your refund request within the 3-business-day window, as refunds cannot be processed after that time.
6. Major Shipping Delays: If a major shipping delay (over 12 weeks from the original expected dispatch date) occurs, we are happy to offer a refund or replacement, unless the delay is caused by a force majeure event (such as natural disasters, acts of war, terrorism, government actions, labour strikes, or disruptions in shipping/supply chains). Major shipping delays caused by force majeure will not immediately qualify for a refund.
7. Chargebacks: Any chargebacks (disputes initiated with your bank or credit card provider) will result in the immediate cancellation of all outstanding orders and subscriptions. If you have any concerns, we are happy to assist you — just reach out to our customer service team at admin@bookishandspice.com.au before initiating a chargeback.

Refunds or credits are handled at the discretion of our team, based on your subscriptions and the nature of your request. Refund requests for renewal charges will not be processed after the 3-business-day window.

As an active subscriber you receive early access to our preorder exclusive editions as well as extra stock of our past editions.

Our editions will occasionally include varying levels of NSFW artwork on the internal pages or back endpages. We will let you know in the author announcement if there will be NSFW artwork included.