Our goal is for you to love every delivery from us! If you ever decide to cancel, we want the process to be as simple and transparent as possible.

1. Non-Refundable Subscriptions: All subscription box payments are non-refundable, except in cases of significant shipping delays or if specific criteria apply. Once the subscription has been delivered, refunds will no longer be offered under any circumstance.
2. Cancelling Your Subscription: You can cancel your subscription at any time, and you’ll still receive any boxes you’ve already paid for. Please ensure to skip any subscription boxes you do not wish to receive before your next renewal. Refunded renewals will result in the cancellation of your subscription.
3. Refunds for Renewals: Once your subscription box has been renewed, you have a 3-business-day window to request a refund. After this 3-day period, no refunds will be issued for that renewal, regardless of the reason.
4. Multiple Active Subscriptions: If you have more than one active subscription, we are happy to offer a credit towards your remaining active subscriptions if you request a refund within the 3-business-day window.
5. No Other Active Subscriptions: If you have no other active subscriptions, please ensure you submit your refund request within the 3-business-day window, as refunds cannot be processed after that time.
6. Major Shipping Delays: If a significant shipping delay (over 12 weeks from the original expected dispatch date) occurs, we are happy to offer a refund or replacement, unless the delay is caused by a force majeure event (such as natural disasters, acts of war, terrorism, government actions, labour strikes, or disruptions in shipping/supply chains). Major shipping delays caused by force majeure will not immediately qualify for a refund.
7. Chargebacks: Any chargebacks (disputes initiated with your bank or credit card provider) will result in the immediate cancellation of all outstanding orders and subscriptions. If you have any concerns, we are happy to assist you — just reach out to our customer service team at admin@bookishandspice.com.au before initiating a chargeback.

Refunds or credits are handled at the discretion of our team, based on your subscriptions and the nature of your request. Refund requests for renewal charges will not be processed after the 3-business-day window.

Preorder sales are able to be cancelled up until the preorder window has closed and final numbers are determined. Preorders cannot be refunded outside of the preorder period. Customers are able to update the address on preorders up until we begin prepping for shipment.

Beyond the Binding merchandise orders are final sales and are not eligible for cancellation. We allow 24 hours for all apparel orders to be amended before sending them through for custom printing.

When purchasing items from our online shop, please select the ‘Standard Shipping-tracked’ option if you require a tracking number. Orders with untracked shipping selected will not receive a tracking number and Bookish and Spice can not take responsibility for lost untraceable items.

All address changes should be requested as soon as possible if required. Bookish and Spice makes every effort to remind customers about expected shipping dates, but the responsibility ultimately lies with the account holder. If you request an address change once shipping commences, we may not be able to amend your order at that time, and your item may be lost/returned to us. Returned orders with incorrect addresses will require a reshipment fee paid before we can send your item to another address.

If your order has not arrived within 21 business days of shipment, please reach out to your local postal carrier as your initial point of contact. We often find that local services have more information regarding your item than Bookish and Spice can access, particularly with International Shipping Services. If your item cannot be located, our administration team will file an enquiry to attempt to claim compensation for your item as a ‘lost in transit’ delivery. Once this process is completed (this can take up to 45 business days), we will arrange a reshipment of your order.

Bookish & Spice takes no responsibility for items that are returned to sender due to not being collected or are deemed undeliverable. Should your item be returned to us, our customer service team will reach out to you via email to provide solutions for receiving your order. Should you not respond to the customer service team within a reasonable period of time, we will refund your order, minus initial postage costs with no further correspondence.

The shipping of all USA orders will be held until we have the facilities to fulfil tariff obligations.

In order to offer international shipping to a larger range of countries we are
only offering DAP shipping. This means that the buyer assumes responsibility
for all customs/duties/import taxes associated with the shipment when it
arrives in their country.

The shipping of all USA orders will be held until we have the facilities to fulfil tariff obligations.

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We do not permit the use of AI-generated art in any commissioned illustrations used in our products. This is written into all artwork contracts before illustrations begin to ensure this policy is enforced. 

We are dedicated to maintaining the integrity of our creative process and supporting the artistic community that brings our editions and merchandise to life. 

Terms of Service

We comply with all relevant local and international policies.

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