For all subscriber information, please visit our Active Subscriber Hub HERE

We are located in Brisbane, Australia

This means we typically use Australian Eastern Standard Time (AEST) and Australian Currency (AUD) in announcements and promotions.

We also have a US Dispatch Hub in Michigan, United States. They handle most of our US bound orders which helps keep our boxes more affordable.

To update the shipping address for your book box subscription, please follow the steps below.

Please note: If you have more than one active subscription, you will need to update the shipping address for each subscription separately.

If you've already placed an order and need to change its shipping address, you can update it directly through your account portal by following the steps below.

Important things to know before you start:
• If you have more than one active subscription, you'll need to update the shipping address for each subscription separately.
• Updating your subscription address will only apply to future subscription renewals. It will not automatically change the shipping address on orders you've already placed.
• To update the address on an existing unfulfilled order, please follow these instructions.

How to Update Your Subscription Shipping Address 

1. Open Your Subscription

Once you've logged into your account, navigate to the 'Subscriptions' tab.
Find the subscription you'd like to update and click 'Edit subscription'.

2. Edit Your Shipping Details

Scroll to the bottom of the page until you reach the 'Shipping' section.
Click the 'Edit' button on the Shipping block.

3. Update and Save Your Address

Enter your new shipping address details and click 'Save'.

That's it! Your subscription shipping address has now been updated, and all future renewals should be sent to your new address.

IMPORTANT: WHAT ABOUT EXISTING ORDERS?

If you have any unfulfilled orders (orders you've already paid for but that haven't shipped yet), updating your subscription address will not change the shipping address for those orders.

You'll need to update the address on each outstanding order separately.

If your renewal fails, our system will attempt to process payment 3 more times.

These attempts will be made every 24 hours until the payment is processed.

If the payment is unsuccessful after the final attempt, your subscription will be paused.

We will then email you and ask what you would like to do. If you do not respond to us, your subscription will be cancelled.

Have you opened your book?

From January 2026, most bookmarks and A6 cards will be placed inside your special edition before the book is securely wrapped in plastic.

This extra step protects the items during shipping.