All of our subscription boxes are bi-monthly, which means you will receive one box every two months.

Fantasy Romance Months

• January
• March 
• May
• July 
• September 
• November

Dark Romance Months

• February
• April
• June
• August
• October
• December

Contemporary Romance Months

• January
• March 
• May
• July 
• September 
• November

Dark Romance Subscription - 1st of the subscription month. 

For example, you will be charged on 1 February for the February box.

Fantasy Romance Subscription - 1st of the subscription month. 

For example, you will be charged on 1 March for the March box.

Contemporary Romance Subscription - 1st of the subscription month. 

For example, you will be charged on 1 March for the March box.

You can skip up to 3 boxes within 12 months (3 out of 6 per year) without losing your subscription spot.

If you skip more than 3 consecutive boxes, your subscription will be cancelled to make room for other members.

Our goal is for you to love every delivery from us! If you ever decide to cancel, we want the process to be as simple and transparent as possible.

1. Non-Refundable Subscriptions: All subscription box payments are non-refundable, except in cases of major shipping delays or if specific criteria apply. Once the subscription has been delivered, refunds will no longer be offered under any circumstance.
2. Cancelling Your Subscription: You can cancel your subscription at any time, and you’ll still receive any boxes you’ve already paid for. Please ensure to skip any subscription boxes you do not wish to receive before your next renewal. Refunded renewals will result in the cancellation of your subscription.
3. Refunds for Renewals: Once your subscription box has been renewed, you have a 3-business-day window to request a refund. After this 3-day period, no refunds will be issued for that renewal, regardless of the reason.
4. Multiple Active Subscriptions: If you have more than one active subscription, we are happy to offer a credit towards your remaining active subscriptions if you request a refund within the 3-business-day window.
5. No Other Active Subscriptions: If you have no other active subscriptions, please ensure you submit your refund request within the 3-business-day window, as refunds cannot be processed after that time.
6. Major Shipping Delays: If a major shipping delay (over 12 weeks from the original expected dispatch date) occurs, we are happy to offer a refund or replacement, unless the delay is caused by a force majeure event (such as natural disasters, acts of war, terrorism, government actions, labour strikes, or disruptions in shipping/supply chains). Major shipping delays caused by force majeure will not immediately qualify for a refund.
7. Chargebacks: Any chargebacks (disputes initiated with your bank or credit card provider) will result in the immediate cancellation of all outstanding orders and subscriptions. If you have any concerns, we are happy to assist you — just reach out to our customer service team at admin@bookishandspice.com.au before initiating a chargeback.

Refunds or credits are handled at the discretion of our team, based on your subscriptions and the nature of your request. Refund requests for renewal charges will not be processed after the 3-business-day window.

As an active subscriber you receive early access to our preorder exclusive editions as well as extra stock of our past editions.

You also gain access to a 10% discount off preorders during the early access window.

Our editions will occasionally include varying levels of NSFW artwork on the internal pages or back endpages. We will let you know in the author announcement if there will be NSFW artwork included.

1. Go to www.bookishandspice.com.au

2. Click the silhouette button to go to the login screen:

3. You should land on this page: 

Make sure to use the SAME EMAIL that you signed up for your subscriptions with so that they link to your account.

If the email does NOT match. Click 'More sign-in options' and you'll see this:

4. You should receive an email like this one:

Paste this code into the 6-digit code box.

5. You should land on this page:

Once you have logged in, you can access your subscription by clicking the three lines in the top corner which open the menu.

6. Click the Subscriptions Tab:

5. You should see something like this:

How do I update my shipping address?

How do I update my payment method?

If you have active unfulfilled orders (you have already paid but it has not been shipped yet) please follow THESE INSTRUCTIONS to check and change your address.

When you change your shipping address on the website portal, it only updates your address for any future orders. It will not change the address for purchases already made so you will have to change these manually.

To change your address for future subscriptions, please follow the instructions below:

How to access your book box subscription

1. Once you have logged into your account, open the menu and click 'Profile':

2. This should take you to a page that looks something like this:

Click the '+ Add' button to add a new address.

2. If you want this address to apply to all future orders make sure to select 'This is my default address' before 'Save':

Address changes made this way will only apply to the specific order. Other outstanding orders and future subscription renewals will be sent to the old address. Follow THESE INSTRUCTIONS to update your address for future orders.

Once an order is fulfilled, your address cannot be changed. Please make sure to meet address change deadlines.

How to access your book box subscription

1. Once you have logged into the portal, you will see your order history under the heading 'Orders':

2. Click on the order you want to check, make sure it is the specific box you need to change:

3. Check that the address under 'Shipping Address' is correct. If not it is incorrect click 'Update shipping address':

4. Update your details and select 'Update Address'

5. When successful, you should see the following pop-up:

You CANNOT change your address for an order that has already left our warehouse.

1. Once you have logged into your account, open the menu and click 'Profile':

2. Scroll down to 'Payment Methods' and click '+ Add' to add a new payment method:

3. You will have a few options for adding a payment, but it should look something like this:

Select whatever payment method you'd prefer and select save. If your old payment method is no longer valid, we recommend deleting it.

How to access your book box subscription

1. Once you have logged into your account and navigated to 'Your subscriptions', click 'Edit Subscription' for the one you want to skip. 

This should take you to a page that looks something like this:

If you have more than one subscription, please make sure you are editing the correct one.

2. Find the payment you want to skip under 'Billing Schedule', and on the right hand side you will see the option to 'skip payment':

3. Click 'Skip payment' and '(scheduled)' will update to say 'Skipped'.

If you change your mind, you can unskip the payment before the scheduled time by clicking 'Unskip payment':

You will typically be able to do this anytime before 2pm AEST on the 1st of the relevant month.

You are able to skip 3 out of the 6 months in the 12 month cycle from when you sign up. If you skip more than 3 total or consecutively at any point, your subscription will be cancelled. For more details, check our skip policy HERE

If you decide to cancel your subscription instead, you can click 'Cancel Subscription' at the top of the page:

If your book has arrived damaged please read through the Returns & Replacements Policy to see if you are eligible for a replacement.

We have been experiencing delays with tracking numbers updating so please allow two weeks for it to update before getting in contact with us.

If your package is deemed lost in transit, we will arrange a replacement to be sent to you.

If you have put the wrong address on your order, you will be required to pay the postage costs for reshipment.

If your package is being returned to sender, please put an enquiry in with your post provider. If correct guidelines have been followed by the postal service and we are unable to make a claim, you may be required to pay the postage for reshipment of your items.

If you need any further assistance please email us at admin@bookishandspice.com.au