Returns & Replacements Policy
BOOKISH & SPICE SPECIAL EDITION BOOKS
Subscription Books and Preorders:
*Special Editions that are advertised as Imperfect/Damaged are not eligible for replacement/refund under any circumstance.
At Bookish & Spice, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes items may arrive damaged or defective.
The criteria listed here serves as general guidance; each claim will be evaluated individually by our team.
Our replacement and refund process is outlined below:
Case-by-Case Evaluation:
All claims for replacements or refunds are reviewed on a case-by case basis and are at the discretion of our Customer Service team. We strive to be fair and reasonable in our evaluations.
Partial Credit or Compensation:
In cases of eligible damage, we may offer partial credit or compensation at our discretion.
Subscription Boxes:
Subscription boxes are not eligible for "change of mind" returns or exchanges.
Eligibility for Replacements:
Bookish & Spice will replace any damaged copies that meet the following criteria:
Hardcover
Significantly Crushed Corners
Damage of 1.5cm minimum
Significantly Crushed Corners
Damage of 1.5cm minimum
Dust Jackets
Creases or Cuts
Significant Damage Only
Length of 1.5cm minimum
Torn Jacket
Creases or Cuts
Significant Damage Only
Length of 1.5cm minimum
Torn Jacket
Misprints
Misaligned Foiling
Misalignment should be significant
Blurry Text
Especially in cases where text is unreadable
Faded Text
Especially in cases where text is unreadable
Misaligned Foiling
Misalignment should be significant
Blurry Text
Especially in cases where text is unreadable
Faded Text
Especially in cases where text is unreadable
Edges
Significant Damage
Cut, tears and crushed in a significant way
*Minor marks will not be considered for compensation
Significant Damage
Cut, tears and crushed in a significant way
*Minor marks will not be considered for compensation
Binding
Split Internal Seams
Misaligned Book Block
This refers to binding issues affecting page alignments
Split Internal Seams
Misaligned Book Block
This refers to binding issues affecting page alignments
Additional Damage Criteria
Leather-look covers:
Titles with a leather-look hardcover are susceptible to creasing, particularly in spine/corner areas. These imperfections do not qualify for replacement and are an expected effect of this material.
Subscription Box Extras:
Complimentary extra items included in subscription boxes (e.g. bookmarks, art prints and pins) may be replaced, at the discretion of our customer service team.
Extra Stock Sales:
Special Editions that are advertised as Damaged are not eligible for replacement/refund under any circumstance.
Time Frame for Claims:
All replacement or refund requests must be submitted within 14 days of receiving your item. Claims received after this period will not be considered.
How to Submit a Claim:
To request a replacement, please email admin@bookishandspice.com.au with the following:
- A description of the issue
- Capture clear, detailed photos of the damaged items from multiple angles. This will assist the Customer Service team as they commence the evaluation process
Return Requirement:
In some cases, customers may be required to return the damaged item before a replacement can be issued.