
Frequently Asked Questions
What would you like to know?
Welcome! You can find all of our most frequently asked questions here. They are separated into categories, make sure you have look through the whole page before getting into contact with us.
If you question still is not answered please get into contact with us through the Contact Us Page
Beyond The Binding FAQ
Free shipping on apparel includes the following products:
- T-shirts
- Sweatshirts
- Hoodies
- Officially licensed caps & beanies
- Stainless steel tumblers
- Phone cases
All of the products that are print on demand and shipped directly to you from our supplier.
Processing time on all products is currently 1 to 14 days. We endeavour to get your orders out to you as quickly as possible but please remember, we are only a small team! Busy periods may affect our fulfillment times slightly.
Apparel is shipped directly from our supplier locations worldwide. Our other merch products (bookmarks, stickers, mugs etc) are shipped from our Brisbane, Australia warehouse.
Bookmarks, Stickers & Art Prints
Bookmarks, stickers and art prints are sent via regular letter from our Brisbane, Australia warehouse.
There is no tracking available for the regular letter post but you can opt for the tracked letter postage at checkout.
Shipping Time Regular Letter
Australia - 3-4 business days
New Zealand - 15 business days
USA & Canada - 15+ business days
Rest Of World - 15+ Business days
Drinkware & Tote Bags
These are made to order at our Brisbane, Australia warehouse and sent via regular parcel.
Shipping Time Regular Parcel
Australia - 5-8 business days
New Zealand - 8-12 business days
Everywhere Else - 1 to 5 weeks (products usually arrive within 2 weeks excluding processing time)
All Other Products
We use a variety of print providers to ensure we get the best products, quality, and pricing to be sure you have the best experience. Because of this, when you order more than one item at a time, it is likely that your order will be sent in multiple packages. Tracking details will automatically be sent to you for each package sent, therefore you may receive multiple tracking emails.
Production Time
Please allow 1 - 7 days for production.
Shipping Times All Other Products
T-Shirts, Sweatshirts & Hoodies
Australia - 5-8 business days
New Zealand - 8-12 business days
USA & Canada - 3-5 business days
Everywhere Else - 1 to 5 weeks (products usually arrive within 2 weeks excluding processing time)
Hats & Beanies
Australia - 5-8 business days
New Zealand - 8-12 business days
USA & Canada - 3-5 business days
Everywhere Else - 1 to 5 weeks (products usually arrive within 2 weeks excluding processing time)
In order to offer international shipping to a larger range of countries we are
only offering DAP shipping. This means that the buyer assumes responsibility
for all customs/duties/import taxes associated with the shipment when it
arrives in their country.